Shipping Policy

To provide our customers with the best possible service, we offer fast and reliable shipping options. Below are some important details about our shipping process.

Shipping Times

Orders are typically processed and prepared within 1–3 business days.

Delivery times may vary depending on the destination country and location. The average delivery time is 7–20 business days.

Since the shipping process is managed by our suppliers and shipping partners, occasional delays may occur. If we are notified of any significant delay affecting your order, we will do our best to keep you informed.

Shipping Costs

Shipping costs may vary depending on the delivery address and the shipping method selected at checkout.

Free shipping, promotional shipping offers, or shipping discounts may be available depending on current promotions or your order total.

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or through the contact information provided at checkout.

You can use this tracking number to monitor the status and progress of your shipment through the relevant shipping carrier's tracking system.

Please note that tracking information may take some time to become available after your order has been shipped.

Address Information

Please make sure that your shipping address is complete and accurate when placing your order.

Incorrect or incomplete address information may result in delivery delays, returned packages, or delivery to an incorrect address.

If you need to make a change to your shipping address, please contact us as soon as possible at support@ghostlume.co.

Please note that we cannot guarantee that address changes can be made after an order has already been processed or shipped.

Customs and Import Taxes

For international orders, customers are responsible for complying with applicable local customs regulations.

Depending on the destination country, additional customs duties, import taxes, or other fees may be charged by the local authorities before or upon delivery.

Any such charges are the responsibility of the customer unless otherwise stated.

Damaged, Missing, or Incorrect Orders

Please inspect your package as soon as you receive it.

If your package arrives damaged, incomplete, or contains an incorrect product, please contact us as soon as possible so we can review the issue and determine the appropriate solution.

For shipping-related assistance, please contact us at:

Email: support@ghostlume.co
Phone: +90 553 261 46 57

If possible, please provide photographs of the package and the product received when reporting damage or an incorrect item. This can help us resolve the issue more quickly.

Returns and Exchanges

Return requests may be submitted within 30 days of receiving your order, subject to the conditions outlined in our Return Policy.

For complete information about eligibility, return procedures, and refunds, please review our Return Policy or contact our customer support team at support@ghostlume.co

Contact Information

BST-PRODUCT
Email: support@ghostlume.co
Phone: +90 553 261 46 57
Address: Ermenek Mahallesi Mermi Sokak No:16, Muratpaşa, Antalya, Türkiye