Privacy policy

Last Updated: August 18, 2026

At Ghost Lume, operated by BST-PRODUCT LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit or purchase from ghostlume.co.

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device — browser, IP address, time zone, and cookies. We may also collect information about the pages/products you view, referring sites/search terms, and how you interact with our site ("Device Information").

We collect Device Information using:

  • Log files (IP address, browser type, ISP, referring/exit pages, timestamps)
  • Web beacons, tags, and pixels (including Meta Pixel)
  • Cookies (cart contents, browsing behavior)

When you make or attempt a purchase, we collect your name, billing/shipping address, payment information, email, and phone number ("Order Information"). Together, Device Information and Order Information are "Personal Information."

How We Use Your Personal Information

We use Order Information to fulfill orders — processing payment, arranging shipping, providing confirmations and invoices — and to communicate with you, screen for fraud, provide support, and (with your consent) send marketing.

We use Device Information to screen for fraud and to improve our site, understand customer browsing behavior, and evaluate marketing/advertising performance (including via Meta Pixel and Google Analytics).

Sharing Your Personal Information

We share Personal Information with third-party service providers who help us operate our business:

  • Shopify, which powers our online store
  • Google Analytics, for site analytics
  • Meta (Facebook/Instagram) Pixel, for advertising performance and relevant ad targeting
  • Our email/SMS marketing platform
  • Payment processors and shipping partners

We may also disclose information to comply with the law or respond to legal requests. We do not sell your personal information for monetary consideration.

Behavioral Advertising & Your Choices

We may use your information to show targeted ads we believe are relevant to you. Under certain U.S. state privacy laws, this kind of data sharing may be considered a "sale" or "sharing" of personal information. If you are a resident of a state with such protections, you can opt out via our Data Sharing Opt-Out page. Your browser/device may also offer cookie management controls, and we honor Global Privacy Control signals where applicable.

Do Not Track

Our website does not currently alter its data practices in response to browser Do Not Track signals.

Your Rights

Depending on where you live, you may have the right to: access the personal information we hold about you; request correction or deletion; learn how your data is collected/used; and opt out of certain marketing or data sharing. To exercise any of these rights, contact support@ghostlume.co.

Data Retention

We retain Order Information for our records unless and until you ask us to delete it, where applicable under law.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Please check this page for the latest version.

Contact Us

Email: support@ghostlume.co
BST-PRODUCT LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

SMS Marketing Terms

If you opt in to receive SMS marketing from Ghost Lume, you agree to receive recurring text messages, including order notifications, cart reminders, promotional offers, and transactional messages. Message frequency varies. Consent to receive marketing texts is not a condition of purchase. Message and data rates may apply.

To stop receiving SMS marketing, reply STOP to any message, or use the unsubscribe link provided. For help, reply HELP. Opting out of SMS marketing does not affect your ability to purchase from Ghost Lume.

SMS Privacy

We may use your phone number, name, order information, and shopping activity to send order notifications, cart reminders, and marketing/transactional messages. Cookies may track cart activity, including abandoned checkouts, to determine when to send reminders. We do not sell your personal information for monetary consideration.