Privacy policy

Privacy Policy

Last Updated: August 16, 2026

At Ghost Lume, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website.

PERSONAL INFORMATION WE COLLECT

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and certain cookies installed on your device.

As you browse our website, we may also collect information about the individual web pages or products you view, the websites or search terms that referred you to our website, and information about how you interact with our website.

We refer to this automatically collected information as "Device Information."

We collect Device Information using technologies such as:

Log files, which track actions occurring on the website and collect information such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels, which are electronic files used to record information about how you browse and interact with our website.
Cookies, which may be used to remember items placed in your shopping cart and help us understand how visitors use our website.

When you make or attempt to make a purchase through our website, we may collect information including your name, billing address, shipping address, payment information, email address, and phone number.

We refer to this information as "Order Information."

When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We generally use the Order Information we collect to fulfill orders placed through our website, including processing your payment information, arranging shipping, and providing you with invoices and/or order confirmations.

We may also use Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud;
Provide you with information or advertising relating to our products or services, where consistent with your preferences;
Provide customer support and respond to your inquiries.

We use Device Information to help us screen for potential risk and fraud, particularly through your IP address.

We may also use Device Information to improve and optimize our website, analyze how customers browse and interact with our website, and evaluate the performance of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third-party service providers that help us operate our business and provide our services to you.

For example, our online store is powered by Shopify. Shopify may process your Personal Information as necessary to provide its services.

We may also use analytics services such as Google Analytics to help us understand how customers use our website and improve our online store.

We may share your Personal Information when necessary to comply with applicable laws and regulations, respond to legal requests such as subpoenas or court orders, or otherwise protect our rights and the rights of our customers.

We do not sell your personal information for monetary consideration.

BEHAVIORAL ADVERTISING

As described above, we may use your Personal Information to provide you with targeted advertising or marketing communications that we believe may be relevant to your interests.

You may have options to limit certain targeted advertising depending on the advertising platforms and services used by our website.

Your browser and device may also provide controls for managing cookies and certain tracking technologies.

DO NOT TRACK

Please note that our website does not necessarily alter its data collection and use practices when it detects a Do Not Track signal from your browser.

YOUR RIGHTS

Depending on where you live, you may have certain rights regarding your Personal Information.

These rights may include the right to:

Request access to the personal information we hold about you;
Request correction or updates to your personal information;
Request deletion of your personal information;
Request information about how your personal information is collected and used;
Opt out of certain marketing communications.

To exercise any applicable privacy rights, please contact us using the information provided below.

DATA RETENTION

When you place an order through our website, we retain your Order Information for our records unless and until you ask us to delete this information, where applicable under law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal requirements, or other regulatory reasons.

We encourage you to review this page periodically for the latest information about our privacy practices.

CONTACT US

If you have questions about our privacy practices, this Privacy Policy, or would like to make a privacy-related request, please contact us at:

Email: support@ghostlume.co

Brand: Ghost Lume

SMS MARKETING TERMS

If you choose to receive SMS marketing messages from Ghost Lume, you agree to receive recurring text messages, including order notifications, abandoned-cart reminders, promotional offers, and other transactional messages.

Message frequency may vary.

Your consent to receive marketing text messages is not a condition of purchase.

Message and data rates may apply depending on your mobile carrier and plan.

To stop receiving SMS marketing messages, reply STOP to any message you receive from us or use the unsubscribe link provided in our messages.

For help, reply HELP to the number from which you received the message.

You understand that opting out of SMS marketing does not affect your ability to purchase products from Ghost Lume.

SMS PRIVACY

We value your privacy and the information you consent to share in connection with our SMS marketing service.

We may use information such as your phone number, name, order information, and shopping activity to send you order notifications, abandoned-cart reminders, promotional messages, and transactional communications.

Our website may use cookies to keep track of items placed in your shopping cart, including abandoned checkout sessions. This information may be used to determine when to send cart reminder messages.