FAQs

What is Ghost Lume?
Ghost Lume is a glowing ghost decoration designed to transform your outdoor or indoor space into a haunted Halloween atmosphere. It features 8 lighting modes, remote control operation, adjustable brightness, and a built-in timer function.

How does the remote control work?
The included remote lets you switch between 8 lighting modes and 4 brightness levels from a distance, so you can easily adjust the look without touching the product.

What is the timer function?
Ghost Lume includes a 6-hour-on, 18-hour-off automatic timer. Set it once and it will turn on and off at the same time every day.

Is Ghost Lume weatherproof?
Please check the product listing and included instructions for specific weather-rating details before using it outdoors in rain or extreme conditions.

What power source does it use?
Refer to the included instructions for the specific batteries or power adapter required. Only use the power source specified for your product to avoid damage.

Where do you ship from, and how long does delivery take?
We ship exclusively within the United States from our U.S. warehouse. Orders are processed within 1–3 business days, and delivery takes up to 10 business days depending on your location.

How can I track my order?
Once your order ships, you'll receive a tracking number by email.

What is your return policy?
We offer a 30-day return policy from the date of delivery. See our Return Policy page for full details.

What if my item arrives damaged or defective?
Contact us immediately at support@ghostlume.co with photos, and we'll resolve it at no cost to you.

How can I contact support?
Email us anytime at support@ghostlume.co — we aim to respond within 24–48 hours.