Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your Ghost Lume must be returned in the same condition in which you received it: unused, undamaged, and in its original packaging. You will also need to provide your receipt or proof of purchase.

To start a return, please contact us at support@ghostlume.co. Please note that the product must be shipped to the return address provided in your return instructions.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at support@ghostlume.co.

Damages and Issues

Please inspect your order as soon as you receive it. If your Ghost Lume arrives damaged, defective, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including customized or personalized products and certain personal-care or hygiene products.

Returns are also not accepted for hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific product, please contact us before requesting a return.

Unfortunately, sale items and gift cards are non-refundable.

Exchanges

The fastest way to receive the item you want is to return your current item and, once your return is approved, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

As stated above, the product must be returned in the same condition in which you received it: unused, undamaged, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.

If 15 business days have passed since your refund was approved and you still have not received it, please contact us at support@ghostlume.co